Description

Job Purpose

Job Purpose

Under the direct supervision of a Program Manager (including Associate or Senior level) the Associate Project Manager is a key member of a project team, working closely with the other project team members, Language Delivery (LxD) teams, Technical Services, and Quality Assurance. The Associate Project Manager is responsible for successful execution of standard quotes and projects while simultaneously managing the work of one or more client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as assisting in identifying and growing the account's potential based on predefined objectives. As assigned by the supervisor, the role will be to communicate with clients on day-to-day items such as clarification of work to be performed, update project status, and provide timelines for delivery.

The Associate Project Manager will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements. They may coordinate with the Project Manager/Senior Project Manager to assist junior level team members with the completion of special projects.

About Transform

At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Job Overview

Key Responsibilities

Client Service

• Serve as a point of contact for clients, ensuring satisfaction through proactive communication, issue resolution, and high-quality deliverables.
• Support client relationships by managing requests, preparing reports, coordinating meetings, and contributing to presentations.
• Maintain strong client perceptions and assist with post-project evaluations to identify improvement opportunities.

Project Management

• Plan, launch, and oversee standard projects, managing timelines, budgets, resources, and quality standards.
• Identify and mitigate production risks; ensure adherence to deadlines and client expectations.
• Handle project administration, including quotations, purchase orders, invoicing, and closure documentation.
• Collaborate cross-functionally to develop workflows, support CAPAs, and drive process improvement.

Resource Coordination

• Partner with the Supply Chain team to select and support resources, ensuring readiness and performance alignment with project requirements.
• Manage communication of scope or schedule changes and provide feedback to improve resource quality and efficiency.

Account Development

• Support global account initiatives to enhance efficiency, profitability, and client satisfaction.
• Gather and analyze data to forecast work volume and assist with the execution of new account opportunities.

Teamwork & Continuous Improvement

• Collaborate effectively with team members, mentor junior staff, and recommend process enhancements.
• Contribute to a culture of accountability, quality, and operational excellence.

Additional Duties

Perform other related tasks as required to ensure successful project delivery and client satisfaction.

Skills & Experience

• Bachelor's degree
• Strong communication skills in written and spoken English; able to convey information clearly and adapt to changing client or process requirements.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks and perform under pressure in a fast-paced environment.
• Demonstrated leadership and mentoring ability to guide junior team members effectively.
• Proficient in using computers and common software applications to support daily operations and reporting.
• Collaborative team player capable of building positive working relationships across diverse groups.
• Skilled in exercising sound judgment, maintaining confidentiality, and handling sensitive information with professionalism.
• Detail-oriented with a strong focus on quality and accuracy in all deliverables.
• Proven ability to resolve customer service and production challenges efficiently and professionally.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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