Description

Amazon Ready is scaling to provide agile capacity to AMZL by flexing labor with demand. We are seeking a Program Manager to drive Ready's strategy and operational execution. This role will own scaling mechanisms, performance management, and cross-functional alignment to deliver on Ready's network-level capacity commitments.

Key job responsibilities

- Lead the development and execution of Ready's scaling roadmap, aligned with peak cycles (Prime Day, PAS, Peak).

- Partner with Ops, WFS, and ACES to build and scale mechanisms for hiring, conversion, scheduling, and pool stabilization.

- Define operational guardrails for Ready deployment (roster mix, block release, surge mechanisms).

- Deep dive on business performance, identifying root causes for shortfalls and driving corrective actions.

- Develop reporting frameworks and dashboards to provide leadership visibility into Ready performance (HC, hours delivered, engagement).

- Own long-term strategy for Ready integration into UTR planning, balancing cost, reliability, and scalability.

A day in the life

As a Program Manager at AMZL JP, your day revolves around optimizing labor strategy. You analyze data, identifying trends and opportunities for improvement. Collaborating with international colleagues, you share insights and align on priorities. You work closely with Operations, Finance, ACES, Tech, BA solving complex problems to enhance productivity. Leading cross-functional efforts, you develop and implement innovative solutions. You craft compelling roadmap for senior leadership, translating data into actionable strategies. Your focus remains on driving AMZL's success in Japan while ensuring customer satisfaction through improved logistics operations.

About the team

We are a diverse and highly international group dedicated to optimizing Amazon Logistics operations in Japan. Our mission is to ensure AMZL JP has the right resources in the right places at the right times, meeting customer expectations while maximizing efficiency.

We combine data-driven forecasting, strategic planning, and continuous improvement to navigate the unique challenges of Japan's e-commerce logistics landscape. Our collaborative culture values open communication and diverse perspectives, fostering innovation in capacity planning.

Join us as we shape the future of logistics in Japan, driving AMZL's success.

BASIC QUALIFICATIONS

- Bachelor's degree in Business, Operations, Supply Chain, or related field.

- 5+ years of experience in program management, operations, or strategy.

- Demonstrated ability to dive deep into data, identify trends, and propose scalable solutions.

- Strong ownership mindset, bias for action, and ability to influence without authority.

- Excellent communication and stakeholder management skills (English required, Japanese preferred).

PREFERRED QUALIFICATIONS

- Experience in workforce planning, gig economy, or high-velocity operations.

- Knowledge of labor planning systems, rostering, or capacity management.

- Track record of scaling operational programs across multiple sites or regions.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.