Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Quality Assurance Coordinator/Admin

Are you looking for a meaningful role where you can grow your career while making an impact every day?
Join a team that values precision, collaboration, and continuous improvement. This position offers a stable office environment, structured training, and a clear path for professional development.

Primary Purpose of the Role:

Ensure operational accuracy, compliance with quality standards, and timely execution of service deliverables across daily client fulfillment projects.

**Please note this is a non-exempt (hourly) position**

Key Responsibilities:

• Conduct AQL inspections on communication materials and fulfillment packages.
• Review and proofread materials for accuracy, branding, and messaging consistency.
• Coordinate internal communications across multiple platforms.
• Maintain detailed records of audits, approvals, and quality checks.
• Monitor shared inboxes and ensure timely responses (including Sedgwick communications).
• Track daily operational tasks and follow up to ensure completion.
• Collaborate with cross-functional teams to meet deadlines and improve processes.
• Participate in brainstorming sessions and team meetings to support project success.

Qualifications:

Education: Associate's or Bachelor's degree in Communications, Business Administration, Operations Management, Quality Assurance, or a related field strongly preferred.

Experience:

• 2+ years of relevant experience or equivalent education.
• Corporate environment experience preferred.
• Proficiency in Microsoft Office required; SharePoint experience preferred.
• Familiarity with quality standards (e.g., CFR, ISO 9001).
• Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.

Skills:

• Excellent written and verbal communication.
• Strong organizational and time management skills.
• Knowledge of quality assurance practices and process auditing.
• Ability to work independently and collaboratively.

What We Offer:

• A consistent and supportive work environment.
• Comprehensive training to support world-class clients.
• Dedicated mentorship and career guidance.
• Opportunities for advancement through increased responsibilities.
• A diverse benefits package supporting your mental, physical, financial, and professional well-being.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.