Description

Job Title: Supply Manager MENA

Location: Dubai

About us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the role

The Customer Supply Manager for MENA markets is essential in coordinating Diageo's supply functions with MENA distributor partners to achieve operational excellence and deliver top-tier service by ensuring customer orders for the spirits and beer portfolio are executed on time and in full. The role is responsible to strengthen and sustain continuous communication and relationships with key contacts in the extended supply chain with Distributors.

Customer Supply Manager is leading day-to-day operations activities, short- and long-term projects to drive customer service and satisfaction to maintain the robust customer service agenda and reliable seamless sourcing from Diageo production centers. Customer Supply Manager is leading day-to-day operations activities, short- and long-term projects to drive customer service and satisfaction to maintain the robust customer service agenda and reliable seamless sourcing from Diageo production centers.

Customer Supply Manager identifies and reports risks and opportunities to Supply processes in order to drive efficiencies in overall E2E network both on Diageo and Distributor side.

The role supports / leads the development of shipment plans including SAP APO submission and inventory (Stock in trade) projections that will support business decisions. Support Commercial teams in effective Distributors Stock management and generating CASH through improved stocks at Distributor.

The role is a key link between Diageo demand side and 3rd Party Logistic providers performing the warehouse services and rework activities.

Customer Supply Manager manages the allocations of limited volumes products to ensure distribution of agreed quantities to customers and high service level.

Customer Supply Manager additionally is responsible to streamline network efficiencies and distributor/partner relationships for MENA markets.

Role Responsibilities

• Proactively collaborate with customers to improve service and satisfaction, enhancing supply chain flows between Diageo and its partners by focusing on cash, cost, and value.
• Ensure that all Diageo Supply Functions deliver a positive service experience to customers.
• Coordinate the end-to-end customer order process with Diageo functions and customers to ensure on-time and in-full execution in line with approved Annual Operating Plan (AOP) and Latest Estimate (LE) shipment plans.
• Monitor operational-level service with customers using internal tools like Qlik and customer scorecards, owning Service and Out of stock KPIs as well as SLOBs on the BPM process.
• Maintain weekly and monthly supply reporting as a part of S&OE process.
• Oversee the replenishment process, including order placement for Lebanon customers for both Diageo and LVMH portfolios. Arrange logistics for the LVMH portfolio with third-party logistics providers.
• Plan and schedule finished goods supply from port to customers in Lebanon, considering demand volatility, lead times, repacking needs, customs clearance capacity, and inventory targets.
• Manage monthly SAP APO submissions along with associated data maintenance.
• Lead the supply review of unconstrained demand forecasts within the MENA Integrated Business Planning (IBP) process to identify risks and opportunities. Collaborate with demand planners and commercial teams during pre-demand and demand reviews.
• Own and manage the product allocation process while acting as a key link between sales, marketing, customer service, and planning teams.
• Supervise portfolio management activities, encompassing but not limited to coordinating the launch and phase-out processes for new SKUs, coordination of listing and pricing process, creating new SKUs for Lebanon, maintaining CVC codes, and optimizing and maintaining the portfolio.
• Optimize replenishment planning, order management, and supply processes through continuous review of tools, methods, reports used; seek best practices alongside customers, 3PL & Diageo teams. Ensure simplification and standardization in processes.
• Ensure cost and cash optimization; lead structural reductions in Inventory, SLOBs, Stock-in-trade and Finished goods in transit as well as rework materials SLOBs.
• Act as the primary contact for reworks involving marketing teams, planning team members, customer service representatives, and 3PL providers.
• Coordinate inventory of refurbished items to ensure excellent availability while minimizing excesses or wastefulness.
• Develop and manage effective relationships with 3 PL providers to ensure product availability.
• Support developing the capacity and competence of 3 PL and rework vendors to ensure most cost effective and efficient rework process.
• Plan and schedule reworks with the 3 PL provider considering demand volatility, lead times, repacking capacity as well as inventory targets
• Lead or support the development and optimization of Route to markets and Route to customers to support strategic MENA goals in Revenue, NSV and Cash.
• Actively manage the supply part of innovation and brand change projects both for spirits and beer portfolios in coordination with Diageo technical centers, market planners, marketing team and MENA innovation manager.

Interfaces:

• This role operates within a highly complex and evolving network with the following dimensions:
• • This role operates within a highly complex and evolving network with the following dimensions
  • Supply Chain organizations such as Customer Service, Europe Planning, MSO, Supply Chain, Logistics, Market commercial and marketing teams, Technical centers
  • 3PLs for rework and logistics operations
  • Customers
  • Local authorities
  • All SC&P interfaces (function, category). The market holds multiple consumer occasions, and multiple product categories such as, and not limited to Whisk(e)y, Tequila, Gin, Vodka, Rum, Ready to Drink, Beer, Low/No Alc, Baileys and LVMH portfolio

About you

• Degree in supply chain, business management, or related fields. Additional MBA or MSc in Supply Chain Management or similar would be desirable.
• Experience with direct operational accountability of delivery on outcomes in a market of a group of markets working in a multinational CPG / FMCG
• 5+ plus years of experience in Planning and Supply chain including 3+ years of experience in managing S&OP process (multi country experience would be an advantage) or supply or customer service
• S&OP / IBP process knowledge & practical experience
• Proficiency in logistics operations such as planning, replenishment, make-to-order, manufacturing, materials, and service supply
• Good business insight, understanding of P&L and Cash statements desired
• Data analytics & calculations excellent capabilities
• Ability to run diverse teams and lead and influence partners across an organization.
• Sound knowledge and experience in processes development and digitalization
• Track record of performance delivery.
• Excellent written, oral, presentation and communication skills.
• Highly organized and self-motivated, with an ability to anticipate, effectively priorities and progress workload.
• Ability to work independently and collaborate with internal and external customers effectively across various levels of the organization
• Proven track of records to build strong customer relationships and handle customer expectations.
• MS Office & Excel expert
• SAP APO working knowledge is a must. Experience in SAP . OMP, Anaplan, Power BI would be an advantage
• Fluent English language, French or Arabic as second language would be an advantage

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

Diversity statement

Our purpose is to celebrate life, every day, everywhere! And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.