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Cardinal Health
NC, United States
30+ days ago
Cardinal Health
VA, United States
30+ days ago
Thermo Fisher Scientific
FL, United States
30+ days ago
Cardinal Health
North Carolina, United States
30+ days ago

Description

This position requires you to report to the Naval Medical Center located in Camp Lejeune, Jacksonville, North Carolina, Monday through Friday.

What Field Service contributes to Cardinal Health

Field Service is responsible managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (field sales, customer service, implementation, contracts.

Accountabilities

This position with be the primary advocate and liaison between the DoD Medical Center and Cardinal Health. This is a full time position that resides on site, Mon-Fri, at the Naval Medical Center at Camp Lejeune, Jacksonville, NC.

  • Will work closely with field sales, customer service, implementation, contracts, operations, inventory, accounts payable/disputes for problem resolution and project identification between the customer and Cardinal Health.
  • Identifying, quantifying, qualifying, tracking, and evaluating customer pain points.
  • Drive operational excellence and maximize customer loyalty.
  • Demonstrates general knowledge of customer relationship management, sales, and operations functions.
  • Responsible for process improvement projects, SOP/BDP identification and replication throughout customer base as required.
  • Process Mapping - Accountable for facilitating, developing, designing and implementing processes that improve the overall customer experience. 
  • Effectively utilize Lean Six Sigma (LSS) Methodologies.
  • Coordinates data collection and reporting to support initiatives and basic business needs.
  • Prior government contract or military logistics experience and security clearance preferred. Candidates without a security clearance must be able to obtain a security clearance if hired.

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possible solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy


Requirements

Qualifications

  • A Covid-19 vaccination is required in order to be employed in this position. This includes either:
    • 2 doses of the Moderna or Pfizer vaccine
    • 1 dose of the Johnson & Johnson vaccine
  • Bachelors degree or equivalent experience preferred
  • 2-4 years experience preferred
  • Strong communication skills

Job Information

  • Job ID: 59346585
  • Location:
    North Carolina, United States
  • Company Name: Cardinal Health
  • Position Title: Sr. Specialist, Government Field Service Representative
  • Industry: Healthcare / Health Services
  • Job Function: Account Management
  • Job Type: Full-Time
  • Min Education: None
  • Min Experience: 2-3 Years
  • Required Travel: 10-25%

Please refer to the company's website or job descriptions to learn more about them.

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