Description

Job Description :

Job Title: Junior Customer Experience Executive - FTC

Location: Budapest, Hungary

Contract Term: Fixed Term Contract (1-year long)

About us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

Function

As the leading beverage alcohol company in every region of the world, we're proud to be the custodians of globally-recognised names such as Baileys, Guinness, Smirnoff, and Johnnie Walker. Join us and help secure the future success of some of the world's most iconic brands. In Global Business Services our teams help each and every Diageo colleague across 180 countries to do their best possible work. Striving to make things easier for the rest of our teams, their roles could involve anything from financial controllership to statutory compliance, general accounting or business intelligence and analytics. There's a wide range of roles and projects to get involved with, and the chance to be part of a truly global operation - we have 1,600 experts, working out of locations including Budapest, Bogota, Manila and Bengaluru. At Diageo, we're united by our purpose of celebrating life, every day, everywhere. If you share our passion and want to make a positive impact across our business, there's a rewarding career here for you.

About the role
Purpose of Role

The role actualizes the "one face to the Customer" approach, drives Customer satisfaction through service excellence and owns cash collection.

Accountabilities

• Schedule and lead regular communications with Customers and Sales to drive customer satisfaction, cash collection, flag and eliminate reoccurring issues (service, cash, dispute, data or technical related)
  
• Proactive out of stock management, involve Customer to the decision by offering alternatives
  
• Proactive cash collection
  
• Manage credit risk (monitor payment behavior of customers and propose credit limit changes, make suggestions on order release)
  
• Manage phone orders and Customer initiated order amendments in SAP
  
• Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)
  
• Give input to cash forecasting
  
• Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off
  
• Take ownership of incoming queries from Customers
  
• Raise and respond to Internal Query Management ticket on time as appropriate
  
• Update customer contact details and knowledge book regularly
  
• Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance Teams
  
• Actively promote risk management agendas
  
• Reporting to support Customer communication and root cause analysis
  

About You
Experience required/Skills/Capabilities/Languages

• Fluent English language skills
  
• College or university Degree
  
• Financial knowledge is an advantage
  
• STC process knowledge and working experience is desirable but not a must
  
• MS Office knowledge
  
• Willingness and ability to build great relationships with Customers
  
• Excellent customer service and customer care mind-set
  
• Excellent interpersonal and communication skills, assertiveness
  
• Ability to act as a single point of contact of own Customers by taking full ownership of order fulfilment, scheduling and cash collection
  
• Ability to effectively prioritise own tasks building on knowledge of Customer' business
  

Benefits of working here

• Unique Family Leave opportunity
  
• We work without border - you will work with people from all over the world
  
• You will deal with world class brand portfolio
  
• Wide variety of thematic events, afterwork activities organized by employee communities
  
• Product Allowance to purchase company products from the staff shop
  
• We won the Fittest Workplace Award, of course we have a Gym
  
• Urban legend is true, we do have a Rooftop Bar
  

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Character Is Everything

Worker Type :
Fixed Term Contract (Fixed Term)

Primary Location:
Budapest

Additional Locations :

Job Posting Start Date :
2021-07-30-07:00