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Chubb
Dallas, Texas, United States (on-site)
2 days ago
Chubb
Jersey City, New Jersey, United States (on-site)
9 days ago
Chubb
Jersey City, New Jersey, United States (on-site)
15 days ago
Chubb
Whitehouse Station, New Jersey, United States (on-site)
22 days ago
Chubb
Philadelphia, Pennsylvania, United States (on-site)
29 days ago
Chubb
Dallas, Texas, United States
(on-site)
2 days ago
Job Type
Full-Time
Min Education
H.S. Diploma/Equivalent
Salary - Type
Yearly Salary
Job Function
Financial/Accounting

Description

JOB DESCRIPTION

The Quality & Training Representative serves as a quality subject-matter expert whose essential technical skills are acquired through previous experience. Package and L. ACE system expertise is highly preferred. In addition, this role will assist with process improvement initiatives helping the Center business units achieve process optimization through process automation or re-engineering.

This position is located on-site in either the Central Processing Center or the Western Processing Center.

RESPONSIBILITIES:

Quality Audits (New Hire & Experienced pre and post issuance):

  • Completes targeted number of quality checks for processing center transactions in multiple lines of business. Must be cross functional.
  • Demonstrates technical subject matter expertise and independently generates reports to assist in addressing internal quality and training issues, customer concerns and guidelines for workflow and procedural compliance.
  • Makes recommendations, develops action plans, and escalates to Unit Manager.
  • Collaborates with the Quality & Training Unit Manager to identify and support quality initiatives.
  • Promotes continuous quality improvement by helping CSRs, Team Leads, and Supervisors understand quality deficiencies.
  • Analyzes quality disputes, collaborates with Unit Supervisor to resolve. If unresolved, makes judgment recommendation to Quality and Training Unit Manager for final resolution.
TRAINING: (New Hire and Experienced)
  • Collaborates with the Quality and Training Unit Manager to identify and support training initiatives
  • Conducts on-site New Hire CSR training.
  • Conducts on-site and virtual experienced CSR training. (Travels when necessary)
  • Conducts re-training for quality trend issues
  • Completes new hire and experienced CSR learner assessments to evaluate knowledge transfer
  • Incorporates standardized best practices into Training curriculum - Regularly reviews current curriculum materials. Identifies material content gaps or update needs and escalates to Unit Manager.
  • Anticipates CSR skill development needs based on quality findings and trends.
  • Makes recommendations, develops action plans, and escalates to Unit Manager.
PROCESS IMPROVEMENT:
  • Train and perform quality reviews on new initiatives involving process improvement stemming from automation or re-engineering.
  • Assist with process optimization, conduct necessary data collection and quantitative analysis, automation opportunity identification and prioritization, and develop recommendations in conjunction with the business units.
EDUCATION:

High School diploma or equivalent required. Some college or college degree preferred.

QUALIFICATIONS

SKILLS/COMPETENCIES

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job ID: 73671485
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