Description

Job Overview
The Financial Solutions Team strives to drive technology and process transformation to ensure Chick-fil-A’s sustainable financial health for years to come. This team aims to steward the gap between ideation, art-of-the-possible and meaningful insights through assisting with process improvement, data and
automation opportunities identified by Financial Services stakeholders. The Lead Process Engineer role provides overall leadership of intake and initial scoping efforts, as well as serves as a concierge throughout the endeavor’s lifecycle. This includes having an understanding of process improvement
methodologies, data structures and systems, current technology tools, and emerging new technologies to generate solutions for complex business opportunities. This role requires a high level of autonomy, communication, collaboration, facilitation, and organizational planning skills to facilitate streamlined
handoffs from project initiation to completion.

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key
elements of the Chick-fil-A culture by fostering collaboration and community.

Job Responsibilities & Activities
• Lead initial project engagement sessions from start to finish including understanding, documenting,
and scoping the opportunity
• Facilitate use of project management tools and systems to allow for accurate benefits reporting and
up-to-date status tracking
• Review requests through the lens of continuous process improvement to determine whether additional
opportunities exist to streamline work
• Translate initiatives into actionable strategies to drive results
• Act as a coordinator to support execution across internal, external, and cross-functional teams
• Escort stakeholders through the engagement model utilizing an enablement mindset, which equips
the department with the knowledge and motivation to fully exploit technology and efficiency of their
process flows
• Manage pipeline of work efforts across Financial Solutions Lab team, as well as with Financial Services
stakeholders and leaders
• Conduct project reviews and create status reports for Financial Services leadership
• Serve as liaison to the Financial Services leadership teams to ensure department-wide alignment on
initiatives and execution
• Provide and present strategic recommendations on projects and team processes
• Perform ad-hoc discovery to uncover areas ripe for technology and improved process solutions
• Participate in development and ongoing upkeep of team roadmaps; make recommendations about
future system, data infrastructure and automation needs

Requirements

Minimum Qualifications
• Pragmatic and detail-oriented - Consistently takes a thorough, accurate, organized, and productive
approach
• Delivery focused - Results oriented mindset with the drive to deliver exceptional services
• Business-results orientation - Seeks to understand business needs and works to anticipate, identify,
and meet end-user needs
• Digital dexterity – Ability learn and utilize digital workplace technologies to catalyze new ways of
working
• Analytical and problem-solving abilities - Combines and organizes information into meaningful
patterns; identifies underlying relationships, causes and effects; and combines pieces of information
to form conclusions or general rules
• Flexibility – Willing to roll up the sleeves and help, or diving into details when necessary
• Change Management - Ability to effectively guide and sustain change with ambiguity and change in a
dynamic business environment
• Communication - Excellent verbal and written communication skills, including the ability to explain
digital concepts to business leaders and business concepts to technologists, and to sell ideas and
processes internally at all levels
• Interpersonal skills - Ability to work across business lines to influence and effect change to achieve
common goals
• Vision - Ability to see and explain how to exploit technology to improve employee experience and
engagement
• Customer-centric mindset - Passionate about driving improvements to employee experience
• Influence - Ability to gain agreement and support for ideas and initiatives

Preferred Qualifications
• LEAN Green Belt certification
• 5 years of experience
• Experience using project management tools, such as Jira, Confluence or Smartsheet