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The Hartford Insurance Group
Remote - United States, United States
21 days ago
Regulatory Compliance Associates, Inc.
Remote, US
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The Hartford Insurance Group
Remote - United States, United States
21 days ago


The Director, Group Benefits Process Transformation, will lead the process team accountable for creating, sustaining, and improving processes for the Group Benefits. This role will be a part of a team of problem solvers and innovators who relentlessly pursue transforming how we do business to meet our customers’ needs today, tomorrow and in the future. The key to your success will be grit, the ability to navigate the complexities of the Group Benefits Organization, challenging the status quo using data and innovation. This critical role will report to the AVP, Group Benefits Customer & Employee Experience Transformation and may be remotely based anywhere within the United States.


  • Provide direct and matrix Process leadership for customer acquisition and activation across Group Benefits
  • Lead a team of 6-8 Process Owners to reimagine our process from point of quote though first claim.
  • Design and improve processes and value streams using a recognized methodology such as Lean and/or Six Sigma 
  • Facilitate the creation of standard, disciplined processes, metrics, and process management controls to sustain, adapt, continuously improve, and power our Process transformation
  • Provide training, coaching, and mentoring on process design and activities, including lean management system and Six Sigma
  • Drive a process organization culture and mindset that is innovative and creates process-related materials and standard procedures
  • Integrate processes with technology, and support IT implementations
  • Act as a champion to bring process-centric thinking and behavior to the Enterprise 



  • A minimum of seven years’ program/ improvement experience facilitating medium- to large-scale acquisition and/or activation process redesign in a large and complex corporate environment
  • Strong Group Benefits knowledge and a minimum of five years of industry experience in a process, Industrial Engineering, or product role with knowledge of disability and/or absence required
  • Form trusted partnerships across all levels of the organization, including executive management; executive presentation skills required
  • Strong data analytics skills; Proven track record working with and building out process maps, metrics and identifying trends at the from the functional level all the way to the highest level of the process.
  • Strong project facilitation and leadership skills; ability to think strategically while connecting to operational details
  • Demonstrated ability to coach, lead and develop a high performing team, motivate others, and achieve results
  • Independent self-starter with a strong work ethic and excellent judgment
  • Bachelor's degree or equivalent work experience
  • Able and willing to travel up to 10% of the time
  • Green/Black Belt experience or similar process methodology training helpful
  • Experience with automated business process technologies strongly preferred

 Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Job Information

  • Job ID: 57726843
  • Location:
    Remote - United States, United States
  • Position Title: Director, Group Benefits Process Transformation
  • Company Name: The Hartford Insurance Group
  • Industry: Other
  • Job Function: Other
  • Job Type: Full-Time
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 7-10 Years
  • Required Travel: 0-10%

Please refer to the company's website or job descriptions to learn more about them.

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